What to Expect
Before Your Appointment
Depending upon the reason for your doctor’s visit, this checklist can help you prepare.
- Gather documents to bring to your doctor’s visit:
- Copies of any tests, x-rays, or medical histories relating to your medical problem.
- Any letter you have from your own doctor or other hospital.
- Make notes on your medical history that you think will be useful during your appointment, it is easy to overlook or forget something during the appointment itself.
- A list of all current medications taken on a regular basis, including over-the-counter and herbal medications, and the dose of each medicine you take.
- Download the Mandaya Hospitals App on your phone from the App Store, it will give a lot of useful information about your appointment once you log in.
- Bring a pen and paper if you want to make notes during the appointment.
- Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
- Ask friends or relatives to accompany you if you wish. Depending on the type of appointment you have, you may need someone to take you home.
When You Arrive
If you do not have an appointment and you are unsure of what kind of doctor you should see, or which clinic would be the right one for you, then please call in at our Welcome Center. We have a doctor on duty there who will gladly assist you in deciding what is the best clinic and/or doctor for you the see.
If you have an appointment, or know which clinic you want, please go straight to the clinic that your appointment is with.
GF Radiography, MRI and CT Scan
1st Flr Dentist
- Esthetics Clinic
- Preventative Healthcare Centre (MCU)
- Pediatric Children’s Clinic
- Women’s Clinic
2nd Flr Respiratory Clinic
- Eye Clinic
- Internal Medicine
6th Flr Neurology Clinic
- Cardiovascular Clinic
7th Flr Delivery Suites
If it is your first visit to the Hospital you will need to go to the Registration desk at the clinic to register.
If you have any questions or are not sure what to do or where to go, all our staff wear uniform and/or a name badge, please ask – our staff are here to help you.
During Your Appointment
To make the most of your appointment, be sure to ask your doctor any questions or express any concerns you have. We want you and your family members to be actively involved in any decisions that affect you, we will always make time to listen, so please ask us anything.
Not sure what to ask? Find suggestions:
About Your Symptoms or Diagnosis
- What is the disease or condition?
- How serious is my disease or condition and how will it affect my home and work life?
- What is the short-term and long-term prognosis for my disease or condition?
- What caused the disease or condition?
- Is there more than one disease or condition that could be causing my symptoms?
- Should I be tested for a certain disease or condition?
- What symptoms should I watch for?
- How can I be tested for a disease or condition, and what will these tests tell me?
- What tests will be involved in diagnosing my disease or condition?
- How safe and accurate are the tests?
- When will I know the test’s results?
- Will I need more medical tests?
- Do I need a follow-up visit and if so, when?
- Do I need to take precautions to avoid infecting others?
- How is the disease or condition treated?
About Your Treatment
- What are my treatment options?
- How long will the treatment take?
- What is the cost of the treatment?
- Which treatment is most common for my disease or condition?
- Is there a generic form of my treatment and is it as effective?
- What side effects can I expect?
- What risks and benefits are associated with the treatment?
- What would happen if I didn’t have any treatment?
- What would happen if I delay my treatment?
- Is there anything I should avoid during treatment
- What should I do if I have side effects?
- How will I know if the medication is working?
- What would I do if I miss a dose of medication?
- Will my job or lifestyle be affected?
- What is my short-term and long-term prognosis?
If You Need Surgery
- Why do I need surgery?
- What surgical procedure are you recommending?
- Is there more than one way of performing this surgery?
- Are there alternatives to surgery?
- How much will surgery cost?
- What are the benefits of having surgery?
- What are the risks of having surgery?
- What if I don’t have this surgery?
- Where can I get a second opinion?
- What kind of anesthesia will I need?
- How long will it take me to recover?
- What are your qualifications?
- How much experience do you have performing this surgery?
- How long will I be in the hospital?
Our doctors and nurses have seen and heard almost everything before, there is no need to be embarrassed or shy to ask anything, it will not embarrass our doctors.
After Your Appointment
What to expect after your appointment:
- If you need to see another doctor, we will make every effort to schedule additional tests and consultations at the earliest available time.
- If you need to be hospitalized, we will coordinate admitting arrangements and provide the hospital with information prior to your arrival.
- If our Patient Experience Officer asks you help to complete a short survey, it would help us to make sure we are doing things right and to correct anything we could do better. It will only take less that five minutes, but if you do nor feel up to it, then no problem. Please just let us know if you are unsatisfied with any aspect of your hospital visit.
If you need to cancel your appointment please either call the clinic directly, or the main hospital Call Centre, or use the Mandaya Hospitals App on your mobile to cancel your appointment.