As it celebrates its 5th anniversary, Mandaya Royal Hospital Puri continues to develop its healthcare services through medical technology innovations, enhanced patient experiences, and collaborations with international partners. These efforts reflect Mandaya’s commitment to providing globally benchmarked healthcare services that are increasingly accessible to people in Indonesia.
Beyond medical technology and procedures, Mandaya also strengthens its medical team’s expertise and introduces programs that provide additional value to patients and their families. Here are five achievements that mark Mandaya Royal Hospital Puri’s journey in 2026.
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Achievements of Mandaya Royal Hospital Puri on Its 5th Anniversary
Here are some of Mandaya Royal Hospital Puri’s key achievements as it celebrates its fifth anniversary.
1. Developing an Extensive Portfolio of Robotic Technology and Precision Medicine
One of Mandaya Royal Hospital Puri’s key achievements is its development of robotic technology to support various medical procedures. Through the Mandaya Robotic Center, the hospital offers robotic surgery and navigation systems used across several specialties, including urology, orthopedics, neurosurgery, and the treatment of cardiovascular diseases and cancer.
The center is equipped with five robotic surgery and navigation surgery systems, supported by 18 precision technology platforms. These technologies help doctors perform medical procedures with greater precision and enhanced visualization, according to each patient’s needs.
Some of the technologies available at Mandaya Royal Hospital Puri include:
- Da Vinci Xi: A robotic surgical system that helps doctors perform minimally invasive surgery with precise instrument control.
- Zamenix: Robotic technology that helps treat kidney stones through the urinary tract without conventional open surgery.
- CORI Robotic Knee: A robotic system that supports knee replacement surgery.
- MonaLisa Biobot: Robotic technology used to assist prostate cancer biopsies with imaging guidance.
- Neuronavigation: Navigation technology featuring a robotic visualization system that helps doctors plan and perform neurosurgical procedures with greater precision.
The development of these technologies is part of Mandaya’s effort to expand treatment options within Indonesia. The use of robotic technology is tailored to each patient’s condition, medical indications, and the treating doctor’s clinical judgment.
2. Making Patient Experience a Key Part of Hospital Services
At Mandaya Royal Hospital Puri, healthcare quality is not defined solely by diagnosis and medical procedures, but also by the patient’s experience throughout treatment. This approach is reflected in the hospital’s facilities, service systems, and attention to the needs of patients and their families.
One example is the “1 Patient 1 Room” emergency department concept, which allows patients to receive care in individual rooms. Mandaya also provides facilities designed to improve patient comfort throughout their hospital stay.
Several initiatives that contribute to the patient experience at Mandaya include:
- Comfortable inpatient rooms: Premium-style accommodation designed to enhance comfort during treatment.
- Patient Experience Officers (PEOs): A dedicated team that assists patients with their needs and supports their overall hospital experience.
- Entertainment facilities: In-room entertainment systems, including the Patient Entertainment System (PES), which allows patients to watch their favorite movies and TV series during their stay.
- Transportation services for domestic and international patients: Pick-up services from airports, train stations, and seaports to assist patients traveling from other cities or countries.
These initiatives reflect Mandaya’s commitment to providing healthcare services that prioritize not only medical needs but also the comfort of patients and their families. Through patient-centered facilities and services, Mandaya Royal Hospital Puri is establishing a new benchmark for patient experience in Indonesian hospitals, placing comfort, personalized attention, and the overall patient journey at the heart of healthcare quality.
3. Expanding International Collaborations to Enhance Medical Services
Another important achievement is the expansion of partnerships with international healthcare institutions. These collaborations create opportunities for Mandaya’s medical team to exchange knowledge, discuss clinical cases, and develop expertise through connections with hospitals and medical specialists abroad.
One significant step in 2026 was the collaboration with IHH Healthcare Singapore, including its Mount Elizabeth Hospital network. This collaboration covers several aspects of medical service development, such as:
- Case discussions and second opinions: Mandaya’s doctors can consult specialists within partner networks to obtain additional perspectives on diagnoses and treatment plans.
- Medical training: Opportunities for Mandaya’s healthcare professionals to learn from international experts and strengthen their clinical skills.
- Clinical pathway development: Efforts to align diagnostic and treatment processes to support more integrated patient care.
- Patient referrals: Referral opportunities to partner hospitals in Singapore when patients require further treatment based on their medical conditions.
- Diagnostic service development: Collaboration in anatomical pathology examinations to support specific medical evaluations.
Mandaya also collaborates with National University Hospital (NUH) Singapore through the National University Cancer Institute, Singapore (NCIS-NUH), particularly in the development of services for patients with blood cancers.
Through these partnerships, Mandaya aims to broaden access to international medical expertise and clinical perspectives. These collaborations are expected to help patients explore appropriate treatment options based on their medical needs, including consultations and cross-institutional collaboration.
4. Receiving National and International Recognition and Awards
Mandaya’s journey has also been marked by recognition of its leadership, medical expertise, and healthcare service development. In 2026, notable achievements included recognition for the hospital’s leadership and doctors providing specialized care to patients.
Some of the achievements worth highlighting include:
- Dr. Ben Widaja, MBChB (UK), was named to FORTUNE Indonesia’s 40 Under 40 list in 2026. As co-founder and President Director of Mandaya Hospital Group, he received recognition as one of the young leaders making an impact through leadership and innovation in his field.
- dr. Maruto Harjanggi, BSc (Hons), Sp.U, FICS, received the Rezum Center of Excellence 2026 recognition from Boston Scientific. This recognition is associated with his experience and commitment to providing Rezum therapy for patients with benign prostatic hyperplasia (BPH). More than 100 Rezum procedures had been performed at Mandaya by the service’s first anniversary.
- Recognition for the hospital’s services in previous years. Mandaya Royal Hospital Puri has also received the Hospital of the Year award in 2024, been recognized as a World Class Hospital in 2025, and been selected as one of Indonesia’s top 10 cancer and heart hospitals by PERSI in 2025.
These achievements form part of Mandaya’s ongoing efforts to advance healthcare services. Recognition of both doctors and the institution highlights the importance of continuous professional development, clinical experience, and ongoing service improvement.
5. Launching Mandaya Care Plus to Provide Additional Patient Benefits
In addition to advancing medical technology and services, Mandaya Royal Hospital Puri has introduced a program that provides additional benefits to patients and their families. One such initiative is Mandaya Care Plus, a loyalty program launched in 2026 to show appreciation for patients’ trust in Mandaya’s services.
Through this program, patients can collect points from eligible service transactions and other qualifying activities. These points can then be redeemed for rewards and other benefits.
Some of the features and benefits of Mandaya Care Plus include:
- Points collection: Patients can earn points from eligible transactions and selected activities within the program.
- Reward redemption: Points can be exchanged for available vouchers, merchandise, and gifts. Rewards include attractive options ranging from smartwatches to the latest gaming consoles.
- Four membership tiers: The program consists of Essential, Prime, Prestige, and Royal membership levels.
- Health missions and activities: Users have opportunities to earn points through selected activities, including health education initiatives and missions available in the app.
- Access through the Care Dokter app: Patients can access Mandaya Care Plus features through the official Care Dokter application.
The program represents Mandaya’s effort to provide additional value beyond medical services. Through its points and rewards system, patients and their families can enjoy benefits according to the program’s terms and conditions while participating in activities that promote greater health awareness.
Five Years of Progress at Mandaya Royal Hospital Puri
As it celebrates its fifth anniversary, Mandaya Royal Hospital Puri continues to develop its services through medical technology, enhanced patient experiences, international collaborations, professional development for doctors, and loyalty programs for patients and their families.
These achievements are part of Mandaya’s journey toward providing increasingly comprehensive healthcare services. Moving forward, continued innovation and service development are expected to support patients’ needs and contribute to the advancement of healthcare in Indonesia.
Facilities for Domestic and International Patients at Mandaya Royal Puri Hospital
Mandaya Royal Hospital Puri offers various supporting facilities to provide additional comfort for patients traveling from other cities or countries.
- VIP transport: Pick-up services from Soekarno-Hatta International Airport, train stations, or seaports to the hospital using comfortable vehicles, accompanied by a Patient Experience Officer (PEO).
- Medical ambulance pick-up: Specialized transportation for patients with specific medical needs, from their arrival point at the airport, train station, or seaport, with medical equipment and professional healthcare personnel.
- Accommodation (Sleep Hub and apartments): Comfortable accommodation for accompanying family members, including facilities located on the 8th floor of Mandaya Royal Puri and options at nearby apartments.
- International Patient Relations: Dedicated assistance for international patients, including medical coordination, interpreter services, and administrative support. For information and assistance from International Patient Relations, contact 021 5092 8888 or email [email protected].
To make your visit to Mandaya Royal Hospital Puri easier, use WhatsApp Chat, Book an Appointment, or the Care Dokter app, available on Google Play and the App Store. These options can help you arrange visits, check queue numbers, and access other information.
The information on this page is intended for educational purposes and provides a general overview. It does not represent every type of medical service that may be performed by each doctor. To ensure that you receive care appropriate to your health condition, we recommend consulting the relevant doctor directly.
If you have questions, suggestions, or need further information, please contact our call center at 0811-1900-2000.
