This service is the result of a collaboration between Mandaya Royal Hospital Puri and Prudential Indonesia, designed to provide a more seamless and convenient healthcare experience for Prudential customers. PRUHealth Friend addresses one of the most common concerns patients face during hospitalization—navigating their insurance policy and claims process while focusing on recovery.
PRUHealth Friend is an exclusive patient assistance service available exclusively to Prudential policyholders receiving treatment at hospitals within the PRUPriority Hospitals network, including Mandaya Royal Hospital Puri.
With dedicated Prudential representatives stationed at the hospital, patients no longer need to worry about understanding their insurance coverage or benefits. PRUHealth Friend officers are available on-site to explain policy benefits, answer insurance-related questions, and provide guidance throughout the treatment journey, allowing patients and their families to focus on recovery with greater peace of mind.
One of the key advantages of PRUHealth Friend is its support for the hospital insurance claims process.
Many patients find insurance claims complicated and time-consuming, especially when they are unwell. Through PRUHealth Friend, Prudential representatives at Mandaya Royal Hospital Puri can assist patients directly with the claims process, making administrative procedures faster, simpler, and more efficient.
This service is particularly valuable for patients who require immediate medical attention and prefer to avoid the stress of handling insurance paperwork on their own.
In addition to claims assistance, PRUHealth Friend provides personalized support throughout the patient’s hospital journey.
From the moment patients arrive at the hospital until their treatment is completed, dedicated Prudential representatives are available to provide information, answer questions, and assist whenever needed. This personalized guidance offers additional reassurance, knowing that experienced professionals who understand the details of their insurance policy are available to help navigate the treatment process.
At Mandaya Royal Hospital Puri, PRUHealth Friend is conveniently located at the Welcome Center on the Ground Floor, making it easily accessible for both patients and their families.
Operating Hours
- Monday–Friday: 9:00 AM – 5:00 PM (WIB)
- Saturday: 9:00 AM – 2:00 PM (WIB)
Outside these operating hours, Prudential policyholders can still contact the Mandaya Royal Hospital Puri Call Center at +62 21 5092 8888, which is available 24 hours a day, ensuring assistance is always within reach whenever needed.
The launch of PRUHealth Friend at Mandaya Royal Hospital Puri reflects Prudential Indonesia’s commitment to delivering comprehensive protection and exceptional customer service for its policyholders.
Beyond simplifying insurance administration and hospital claims, PRUHealth Friend provides valuable peace of mind to patients and their families throughout the treatment process.
If you are a Prudential Indonesia policyholder planning to receive medical care at Mandaya Royal Hospital Puri, be sure to take advantage of the PRUHealth Friend service. With dedicated support from experienced Prudential representatives, your healthcare journey can become more convenient, efficient, and worry-free.
To make your visit to Mandaya Royal Hospital Puri more convenient, you can use the WhatsApp Chat, Book Appointment, or Care Dokter mobile application, available on Google Play and the App Store, to schedule appointments, check queue numbers, and access additional hospital information.
