The Emergency Department (ED) at RS Mandaya Royal Puri is designed with a modern service concept that prioritizes comfort, privacy, and patient safety. With its 1 room 1 patient concept, the ED is structured to provide more optimal medical care in emergency situations while creating a calmer environment for both patients and their families. With integrated service standards and a strong focus on quality, RS Mandaya Royal Puri is committed to delivering a safer and more professional emergency care experience.
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Emergency Department Facilities at RS Mandaya Royal Puri
The following are the Emergency Department facilities available at RS Mandaya Royal Puri:
1. 1 Patient 1 Room Concept
The 1 patient 1 room concept at RS Mandaya Royal Puri’s Emergency Department is a system in which every incoming patient is placed in a private treatment room, rather than in an open area shared with multiple patients. With this approach, examinations, observations, and medical procedures are conducted in a dedicated room assigned to a single patient throughout their stay in the ED.
- From a privacy standpoint, the patient’s medical condition and treatment process are better protected, as they are not visible or audible to other patients.
- In terms of comfort, the environment is calmer and not mixed with other emergency cases that may have different levels of severity.
- This concept also helps reduce the risk of cross-infection between patients and allows the medical team to focus more optimally on providing treatment.
The unit is managed by emergency medicine specialists, a team of specialist doctors, general practitioners, and certified nurses.
As a result, the overall quality of service and patient safety in the Emergency Department can be significantly enhanced.
2. Smart Ambulance Service
Mandaya Royal Hospital Puri’s ambulance service provides high-standard emergency medical care, both at trauma scenes and during inter-facility transfers. Each ambulance is operated by a trained and experienced paramedic team capable of handling various emergency conditions, ensuring patients receive optimal care from the initial response until arrival at the destination hospital.
To support service quality, Mandaya ambulances are equipped with advanced technology, including a telemonitoring system with a webcam, a mini laboratory, cardiac monitoring equipment, and a ventilator. These features enable real-time monitoring of the patient’s condition during transport.
3. Modern Devices for HFNC Therapy
RS Mandaya Royal Puri is equipped with modern devices in the Emergency Department to provide High Flow Nasal Cannula (HFNC) therapy, a method of delivering high-flow oxygen through a special nasal cannula. This therapy is designed to help patients with respiratory disorders receive a stable, warmed, and properly humidified oxygen supply.
HFNC therapy can be administered to patients with conditions such as chronic obstructive pulmonary disease (COPD), as well as children with bronchitis and pneumonia.
4. Comfortable Waiting Area
RS Mandaya Royal Puri provides a dedicated waiting area in the Emergency Department for patients’ families. The space is designed to ensure visitors remain comfortable while waiting for medical procedures, with facilities such as comfortable sofas and Wi-Fi access.
In addition, a coffee shop and a 24-hour minimarket are available, ensuring that food, beverages, and other daily necessities can be easily accessed at any time.
To make your visit to RS Mandaya Royal Puri more convenient, use the Chat via WhatsApp feature, Book Appointment service, or the Care Dokter application, which can be downloaded from Google Play and the App Store to simplify appointments, check queue numbers, and obtain complete information.
